Admin Online

Frequently Asked Questions

OTC Crypto is a UK based cryptocurrency brokerage providing the fastest & most secure service that allows its users to BUY or SELL any major cryptocurrencies in GBP(£) via UK Bank Transfer (Faster Payments).

When Buying or Selling Cryptocurrency from us, you can Always expect a Professional, Efficient and Reliable service!

It takes new clients less than 15 minutes to Register, Verify and complete a trade with us!

If you are not sure about anything, Our support team is here to answer your questions and make sure things go smoothly, Feel free to Contact us anytime via LiveChat, Contact form, Email to support@otccrypto.uk or Phone: +44 (0) 208 1331 366

  1. Create or Sign up for an Account :  otccrypto.co.uk/user/registration
  2. Answer KYC Questions : otccrypto.co.uk/user/kyc
  3. After you have answered KYC questions -- We will let you know what Verification Documents are required, or scroll down and refer to the FAQ titled "WHAT VERIFICATION DOCUMENTS ARE REQUIRED TO BUY OR SELL?"
  4. Upload them on Documents page : otccrypto.co.uk/user/document   or send them via Email to support@otccrypto.uk
  5. Once your OTC Crypto account is verified, you will be able to place an order to Buy or Sell.

 

To Buy Cryptocurrency from OTC Crypto

  1. Add your Wallet Receiving Address : otccrypto.co.uk/user/wallets for the cryptocurrecy you wish to Purchase 
  2. Go on Buy Page & Choose the cryptocurrency you wish to Purchase
  3. Enter Amount in GBP or Cryptocurrency box
  4. Press Calculate, This will show you the EXACT amount of cryptocurrency you will receive and the amount you will have to pay in GBP via UK Bank Transfer
  5. Send Trade Request if you are happy with the order details 
  6. Make payment from your Bank Account to the payment details provided under order details (scroll down on thr order page to see them). 
  7. As soon as you have made payment, scroll down on the order page to "Mark Payment Complete" 
  8. After your payment comes through we will send cryptocurrency to your wallet address within 15 Minutes.

 

To Sell your Cryptocurrency to OTC Crypto

  1. Add your UK Bank Account details : otccrypto.co.uk/user/bank-details you wish to receive payment into
  2. Go on Sell Page & Choose the cryptocurrency you wish to Liquidate
  3. Enter Amount in GBP or Cryptocurrency box
  4. Press Calculate, This will show you the EXACT amount you will receive in GBP via UK Bank Transfer and the amount in cryptocurrency you will have to send
  5. Send Trade Request if you are happy with the order details 
  6. Send your cryptocurrency from your Wallet to the payment (OTC Crypto Wallet) details provided under order details (scroll down on the order page to see them). 
  7. As soon as you have made payment, scroll down on the order page to "Mark Payment Complete" 
  8. After your cryptocurrency is received, we will send payment via UK Bank Transfer to your Bank Account using Faster Payments within 15 Minutes.

To Buy Cryptocurrency upto £10,000 from OTC Crypto

  1. Valid Proof of Identity
  2. Valid Proof of Address
  3. Video Verification 

 

To Buy Cryptocurrency above £10,000 from OTC Crypto

  1. Valid Proof of Identity
  2. Valid Proof of Address
  3. Source of Funds 
  4. Video Verification 

 

 

To Sell your Cryptocurrency upto £10,000 to OTC Crypto

  1. Valid Proof of Identity
  2. Valid Proof of Address

 

To Sell your Cryptocurrency above £10,000 to OTC Crypto

  1. Valid Proof of Identity
  2. Valid Proof of Address
  3. Source of Funds 

 

 

For more information on:

  1. Valid Proof of Identity = Please scroll down and refer to the FAQ titled "ACCEPTED PROOF OF IDENTITY"
  2. Valid Proof of Address = Please scroll down and refer to the FAQ titled "ACCEPTED PROOF OF ADDRESS"
  3. Source of Funds = Please scroll down and refer to the FAQ titled "ACCEPTED DOCUMENTS FOR SOURCE OF FUNDS"
  4. Video Verification = Please scroll down and refer to the FAQ titled "VIDEO VERIFICATION"

If you are verified by "inshalm" on Localbitcoins.com then you DO NOT need to verify yourself again.

1.    Send "inshalm" a message on Localbitcoin from your account that is verified, by going on "completed trades from Dasboard" or opening a new trade
2.    Sign up for an account on OTC CRYPTO  ----   Whilst Signing up, Make sure you use the same username that is verified & which you have previously used to trade with "inshalm" on Localbitcoins.com
3.    Answer the KYC Questions
4.    We will send you a verification code on Localbitcoins. Take a screenshot of that code and Upload it on OTC Crypto
5.    After this you will be able to place an order to Buy or Sell

  1. Enable two-factor authentication for your account. This protects you when someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account, if someone knows your password. Remember to write down the backup code, preferably on paper, in case you lose your codes.
  2. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass ( ), KeePassX ( / ) or 1Password ( / ).
  3. Do not use the same password on other websites and do not give your password to other people, even your friends.
  4. Do not use an email provider that does not require a password, like yopmail, as it makes it possible to access your account without needing to know your password. If you want a secure, anonymous, email use a service such as Tutanota.
  5. You can enable all of these security features under Security from your profile. 
  6. With Cryptocurrency, the owner of the wallet is responsible for his/her own security. 

 

 

We are registered with ICO (Information Commissioner's Office) for Data Protection Act and take extreme caution regarding the verification documents you provide us. They are NOT shared with any third party and kept on an offline external hard disk for KYC (Know Your Customer), AML (Anti Money Laundering) & Fraud Prevention purposes. Please have a look at our Privacy Policy for more details

  1. Immediately change your password.
  2. Immediately open up a support ticket explaining what happened and include your account name, the email you used to register on OTC Crypto, your name, IP address, phone number associated with your account and your recent site activity. You can find out your IP address by searching in Google for "What is my IP?".

If you're not receiving emails from OTC Crypto, there are a few things that you can do. 

• Check that email in your user profile is correctly typed.
• Take a peek in your spam folder, the emails you're looking for may be in there.
• Sometimes an email provider may choose to block emails from a certain domain, you can try changing your email address to see if it helps.
• If you're still having problems receiving emails and can't log in to your account you can contact support by clicking here.


Make sure that the time on your phone and PC are synchronised. Make sure you enter the code before it changes, your 2FA code will change every 60 seconds. If your code is still not working please remove the code from your phone and add again from your backup. if you do not have a copy of your backup code please refer to the FAQ titled 'reset my 2 Factor Authentication'


Please send an email to support@otccrypto.co.uk from the email address you used to create your OTC Crypto account or Alternatively you can start a livechat and we will guide you through the process. 

You can use any UK bank account when selling your Cryptocurrency to us.

Please note we do NOT make payments/deposits into accounts not held in your name.

 

Bank transfers are usually instant but delays also happen on a regular basis. If your bank are slow to send a payment to us, Your trade will stay active even if it takes more than 60 minutes. 

If your payment is delayed by more than 60 minutes OTC Crypto will always try to honor the original rate, but if market conditions do not allow this you would need to accept an updated rate or a full refund.

 

To add your Cryptocurrency Wallet

  1. Log in to your OTC Crypto Account
  2. Click here or go on this page : https://www.otccrypto.co.uk/user/wallets
  3. Click on "+" sign to Add your wallet 
  4. Choose Cryptocurrency
  5. Under Name(optional) enter your Wallet Name e.g Electrum
  6. Under Withdrawal Address enter your receiving address 
  7. Under Description(optional) enter the cryptocurrency wallet description e.g 2nd Bitcoin Wallet

 

To add your Bank Account Details 

  1. Log in to your OTC Crypto Account
  2. Click here or go on this page : https://www.otccrypto.co.uk/user/bank-details
  3. Click on "+" sign to Add your Bank Account Details 
  4. Under Name enter your Account Name e.g John Smith
  5. Under Sortcode enter your 6 digit sortcode e.g 12-34-56
  6. Under Account Number enter your 8 digit Account Number e.g 12345678
  7. Under Description(optional) enter the Bank Account description e.g My Lloyds Account

You can use any UK bank account 

Please Note: We do NOT accept Cash Deposits, Third party transfers or payments coming from a bank account which is not in the name of the person/business registered on their OTC Crypto account.

We do not charge withdrawal fees for any cryptocurrency. its Free!

We do not charge any fees for Deposits made in GBP(£) to our UK Bank Account via Faster Payments. its Free!

We charge comission for orders based on market conditions.

When you go on Buy or Sell Page & Choose the cryptocurrency you wish to trade. Enter Amount in GBP or Cryptocurrency box and press Calculate. This will reflect the exact amount which includes our comission. We do not charge any hidden fee's on top. 

When you send trade request, You can see more details along with the amount of comission in GBP you will be paying us, that is already included in Total Fiat Amount when you placed your order. You do not have to pay anthing extra!

You can use your email address instead of your username when you login. Just type it in the username field. If you’ve forgotten both you can open up a support ticket and we can help you with regaining access to your account.

You will be paying IT Expertise Limited, registered in England and Wales with the companies registrar under the number 10264146. The money/funds you transfer are held in a segregated client Account and are not touched until the order is completed and your cryptocurrency is sent to your Wallet Address. All Buy or Sell trades are settled instantly via (UK Bank Transfer) Faster Payments. We do not hold your funds or cryptocurrency. You can try doing a small trade to see how it works. If you are not sure about anything, Our support team is here to answer your questions and make sure things go smoothly, Feel free to Contact us anytime via LiveChat, Contact form, Email to support@otccrypto.uk or Phone: +44 (0) 208 1331 366

We charge Buyers & Sellers a fee (comission) on top of market price however we can guarantee No price slippage. You deposit funds in an exchange whereas when you are paying us, you are paying for a specific trade/invoice that is settled usually within 15 minutes.

We have taken adequate steps on our platform to make sure this does not happen or you do not experience this

We do this by

  1. Reminding you to double check your receiving Wallet Address when you are adding your cryptocurrency Wallet
  2. Requiring you to "Set a Default" wallet before an order can be placed to purchase
  3. Confirming the receiving Wallet Address again, after you have made payment to our bank account
  4. Occasionally sending you a message via livechat or whatsapp or skype chat to confirm receiving Wallet Address

 

If you have somehow still managed to send your cryptocurrency to the wrong wallet address.

We can still stop the transaction if its pending. Contact Support as soon as possible, via LiveChat, Contact form, Email to support@otccrypto.uk or Phone: +44 (0) 208 1331 366 .

We are not responsible for losses, failures or problems caused by, related to, or arising from cryptocurrency technology if transaction is completed and cryptocurrency been sent to the wrong wallet.

Cryptocurrency transactions are irreversible.

Which is why we always ask our customers to double-check the receiving address before initiating a Cryptocurrency transaction. We highly recommend you only transact with individuals and organizations you know and trust. 

If a Cryptocurrency payment for a service or product is time-limited, we recommend you use your own wallet to avoid potential processing delays. If you expect a receiving service to automatically return Cryptocurrency to the address of origin, we recommend you use your own wallet to avoid receiving Cryptocurrency to an incorrect address.

 

You can choose your Bitcoin (BTC) Wallet here:

https://bitcoin.org/en/choose-your-wallet

 

We would recommend using a Hardware Wallet such as

Trezorhttps://trezor.io/

or

Ledgerhttps://www.ledger.com/

 

If you do not wish to purchase a hardware wallet, then we would recommend using Electrum Wallet:

https://electrum.org/#home

 

Download Ethereum (ETH) Wallet

https://www.myetherwallet.com/

 

Download Litecoin (LTC) Electrum Wallet

https://electrum-ltc.org/

 

Download Ripple (XRP) Toast Wallet

https://toastwallet.com/

Our business model and our service facilitate the buying, selling and trading of Cryptocurrencies and their use to purchase goods in an unregulated, international open payment system. The services we provide are currently unregulated within the UK.

After your order/trade status is Approved, Please refresh the order/trade page and scroll down to see payment details.

 

If the order/trade status is pending for more then 5 Minutes, feel free to contact Support anytime via LiveChat, Contact form, Email to support@otccrypto.uk or Phone: +44 (0) 208 1331 366

You can use any one of the documents listed below:

  • Current Valid UK/EU Passport 

 

  • Current Valid UK/EU Driving License (Front and Back side)

Provisional driving licence is not accepted

 

  • British Resident Permit (Front and Back side) Along with International Passport

Electoral ID cards are not accepted

 

The Proof of ID document cannot have any parts covered, redacted or blanked and should show all four corners of the document clearly, as its a requirement by our banking partner.

You can Upload them on Documents page : https://www.otccrypto.co.uk/user/document

or send them via Email to support@otccrypto.uk

You can use any one of the documents listed below:

  • Utility (water, gas or electricity), telephone landline, broadband or TV license bill dated within the previous three calendar months (either hard copy or electronic/online statements are acceptable)
  •  
  • Council Tax bill dated within the previous six calendar months (either hard copy or electronic/online statements are acceptable)
  •  
  • Bank, credit card or mortgage statement dated within the previous three calendar months (either hard copy or electronic/online statements are acceptable)

Statement may be in the joint name of the buyer and his/her partner.

 

  • HMRC Documentation dated within the previous three calendar months (PAYE Coding Notice / Tax Notification / Self-Assessment / Statement of Accounts / NI contributions bill)

Mobile Phone Bills are not accepted 

 

 

The Proof of Address document cannot have any parts covered, redacted or blanked and should show all four corners of the document clearly, as its a requirement by our banking partner.

You can Upload them on Documents page : https://www.otccrypto.co.uk/user/document

or send them via Email to support@otccrypto.uk

For transactions/orders/trades that exceed £10,000, our banking partner requires us to ask for Source of Funds 

If you are Buying Cryptocurrency from OTC Crypto:

•           Bank statement dated within the previous three calendar months showing where the funds originated from (either hard copy or electronic statements are acceptable)

 

If you are Selling Cryptocurrency to OTC Crypto:

•             Documents or Screenshots from Exchanges proving Source of Crypto currency.

 

The Source of Funds document cannot have any parts covered, redacted or blanked and should show all four corners of the document clearly, as its a requirement by our banking partner.

You can Upload them on Documents page : https://www.otccrypto.co.uk/user/document

or send them via Email to support@otccrypto.uk

The following documents are required, If you wish to trade with OTC Crypto using your LIMITED COMPANY BUSINESS BANK ACCOUNT 

I.            Incorporation Documents showing your Company Name & Number that can be verified with the Company House Registrar

II.           You have to be listed as a Director or Owner of the company

III.          Valid ID & Proof of Address of all other Directors and/or Owners of the company

 

The following documents are required, If you wish to trade with OTC Crypto using your SOLE TRADER BUSINESS BANK ACCOUNT

Business Bank statement dated within the previous three calendar months showing the Business Name they are “Trading as” (either hard copy or electronic statements are acceptable)

OR

HMRC Documentation under the Business name dated within the previous three calendar months

 

Please Note our banking partner requires us to ask for Source of Funds for transactions/orders/trades that exceed £10,000:   

You can provide your Bank statement showing your Business Name, where your funds originated from, and Date Clearly. (either hard copy or electronic statements are acceptable)

 

 

The documents cannot have any parts covered, redacted or blanked and should show all four corners of the document clearly, as its a requirement by our banking partner.

You can Upload them on Documents page : https://www.otccrypto.co.uk/user/document

or send them via Email to support@otccrypto.uk

To BUY Cryptocurrency from OTC Crypto, you will need to do Video Verification via Skype or WhatsApp  

We do this to verify, that we are trading/transacting with the buyer directly and not a Man in the Middle Scammer.

Please contact Support with your OTC CRYPTO ACCOUNT username Via LiveChat or Email to support@otccrypto.co.uk and let us know if you wish to use Skype or Whatsapp for this step

 

Please Note: Video verification is NOT REQUIRED if you wish to Sell cryptocurrency to OTC CRYPTO